This guide is for BUSI 616 Week 3 Customer Satisfaction, start to submission. A 500-word paper on who your organization's internal and external customers are, how their needs are identified and who is empowered to meet them.
BUSI 616 is Total Quality Management, 3 credit hours, in Liberty University's MBA. Canvas and the course guide file print the code as BUSI616; it is the same course.
| Course | BUSI 616 Total Quality Management |
|---|---|
| Module/Week | 3 |
| Points | 50 points |
| Length | Approximately 500 words |
| Sources | At least 2 scholarly articles, for a total of 3 references |
| Faith integration | Biblical integration applied |
| Format | Current APA with a title page and reference list |
What BUSI 616 Week 3 Customer Satisfaction asks for
You reflect on who the customer is within your selected organization, whether importance is placed on the satisfaction of both internal and external customers, how both groups' needs are identified, and who is empowered to meet them. The paper is approximately 500 words with at least 2 scholarly articles for 3 references in total and biblical integration, in current APA with a title page and reference list. It is due in Module/Week 3 with Goetsch and Davis chapters 7 to 9. Worth 50 points.
Where it fits in BUSI 616
In the published schedule, Customer Satisfaction is one of 21 graded written assignments in BUSI 616. It follows Week 3 Discussion Board Forum 4 and comes before Week 4 Discussion Board Forum 5. The same week also has Discussion Board Forum 3 and Discussion Board Forum 4, so plan the week's writing together.
How BUSI 616 Week 3 Customer Satisfaction is graded
Liberty grades Customer Satisfaction with the rubric attached to the assignment in Canvas, worth 50 points in the published guide. That is about 5% of the course's 1,010 points. Read the rubric first. Each row is a criterion, and the wording of the highest column is the closest thing you have to a model answer.
Course grades in BUSI 616 use Liberty's point scale: an A is 940 to 1010 points of the course total. Missing the length or source minimum usually costs points on several rows at once, which is why the checklist below starts with them.
Timing in the published guide: Module/Week 1 begins on Monday and ends at 11:59 p.m. (ET) on Friday. Modules/Weeks 2-8 begin on Saturday and end at 11:59 p.m. (ET) on Friday. Check the due dates in your Canvas section, which govern.
Concrete methods (surveys, complaint logs, service level agreements between departments) are stronger than general claims of caring about customers.
The BUSI 616 Week 3 method, step by step
Answer the prompt in one sentence first
Decide your answer to the prompt before you write. A clear thesis is the backbone of a short essay.
Plan three supporting points
List the points that support the answer, usually two to four, each tied to the course material from Total Quality Management.
Develop each point with evidence
One paragraph per point: claim, support (At least 2 scholarly articles, for a total of 3 references), explanation.
Engage the course material directly
Name the theory, model or reading you are using and apply it; essays that stay general lose the course-knowledge points.
Conclude with the so-what
End by saying why the answer matters for practice or for the field, in two or three sentences.
Check length and format
Confirm the length (Approximately 500 words) and current APA format before submitting.
Answer each question in the prompt under its own heading and connect the answers to your Week 1 problem.
A structure for BUSI 616 Week 3 Customer Satisfaction
Word targets are planning numbers for about 1,000 words of body text, set by the length in the guide; the rubric decides where to spend more.
| Section | What it must do | Target |
|---|---|---|
| Customers identified | Internal and external. | ~260 words |
| Needs identification | Methods used. | ~280 words |
| Empowerment | Who can act. | ~280 words |
| Biblical integration | Applied. | ~180 words |
A topic angle that works
Internal customers are the people and departments who receive your work; external customers buy or use the final product. Show how a failure toward an internal customer becomes an external problem.
Model paragraph with notes
An original paragraph written by our desk to show the register that earns full rubric credit. It is study material: learn the moves, then write your own.
In the clinic, the front desk is an internal customer of the billing office, which must give accurate insurance information before visits. When billing is late, front-desk staff cannot confirm coverage and patients wait. The clinic identifies external needs through post-visit surveys but has no way to capture internal needs, which is one cause of the delays I am studying.
- Internal customer.
- The link to external.
- A gap.
Mistakes that cost points on BUSI 616 Week 3
- External customers only.
- No methods.
- No biblical integration.
Checklist before you submit
- Length: Approximately 500 words
- Sources: At least 2 scholarly articles, for a total of 3 references
- Faith integration: Biblical integration applied
- Thesis stated in the introduction
- Each paragraph carries one point
- Each rubric row read against the section that answers it
Questions students ask
When is BUSI 616 Customer Satisfaction due?
In Module/Week 3.
How many points is BUSI 616 Week 3 Customer Satisfaction worth?
50 points in Liberty's published course guide for BUSI 616, out of a course total of 1,010 points (about 5% of the grade). The rubric attached to the assignment in Canvas shows how those points are divided.
Is BUSI 616 Week 3 the same in every section of BUSI 616?
This guide follows Liberty's published course guide for BUSI 616. Liberty notes that course content can change from term to term, so if your Canvas section shows different instructions, a different week or different points, follow Canvas and your instructor.
Want a tutor to look at your draft?
Send the instructions and what you have so far. A Liberty tutor replies with what to fix first, usually within the hour.